Privacy Policy

suhu69 ("we", "us", "our") is committed to respecting and preserving the privacy of every individual who interacts with our Platform. This Privacy Policy has been prepared in accordance with internationally recognised data-protection principles and is intended to give you a clear, honest, and complete picture of how your personal data is handled throughout your relationship with suhu69.

This Policy covers the suhu69 website at suhu69.cam, our mobile-optimised web experience, all associated betting and gaming products, customer support channels, and any promotional communications we may send to you. It applies equally to Players based in Jakarta, Surabaya, Medan, Bandung, Bali, Yogyakarta, and all other locations across Indonesia.

We reserve the right to update this Policy from time to time. Material changes will be communicated to registered Players by email and/or by a prominent notice on the Platform. The version of this Policy in effect at the time of any data-collection event is the version that governs that event.

suhu69 collects only the personal data that is necessary for the purposes described in this Policy. The categories of data we may collect include:

We do not collect any special-category data (sometimes called sensitive personal data) except where it is voluntarily provided by you in the context of a support request or responsible-gaming self-assessment.

suhu69 collects your personal data through the following channels:

• Direct submission: Data you provide when registering an account, completing the KYC verification process, making a deposit or withdrawal request, contacting customer support, or participating in a promotion.
• Automated technologies: Data collected automatically as you browse and interact with the Platform, including via cookies, web beacons, server logs, and similar tracking technologies.
• Third-party service providers: Data received from payment processors, identity-verification services, and fraud-prevention partners in connection with the processing of your transactions and account security.
• Publicly available sources: Where permitted by law, data obtained from public registries or public social media profiles to support identity verification or fraud-prevention activities.

suhu69 processes your personal data for the following purposes:

• Account administration: Creating, maintaining, and securing your suhu69 account throughout the lifecycle of your relationship with the Platform.
• Transaction processing: Executing and settling deposits, withdrawals, wagers, and bonus credits denominated in Indonesian Rupiah (IDR).
• Identity and age verification (KYC): Confirming that all Players are aged 21 or above and that the identity information provided is accurate and genuine.
• Regulatory compliance and fraud prevention: Meeting our obligations under applicable anti-money-laundering (AML) standards and detecting, investigating, and preventing fraud or other unlawful activity.
• Responsible-gaming monitoring: Tracking betting patterns and account activity to identify indicators of problem gambling and to enforce limits, time-outs, or self-exclusion settings requested by or applied to a Player.
• Customer support: Responding to enquiries, resolving disputes, and providing assistance via live chat, email, and WhatsApp.
• Marketing communications: Sending promotional offers, bonus notifications, and Platform updates — only to Players who have opted in to receive such communications.
• Platform improvement: Analysing aggregated and anonymised usage data to improve the performance, content, and user experience of the suhu69 Platform.

suhu69 will not use your personal data for any purpose that is incompatible with those stated above without first obtaining your explicit consent or without being required to do so by law.

The legal bases on which suhu69 relies to process your personal data are as follows:

• Contractual necessity: Processing required to perform the contract between you and suhu69, including account management, transaction settlement, and customer support.
• Legal obligation: Processing necessary to comply with applicable law, including KYC identity verification, AML reporting obligations, and age-restriction enforcement.
• Legitimate interests: Processing carried out in pursuit of suhu69's legitimate business interests, including fraud prevention, Platform security, and responsible-gaming monitoring, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — particularly in the context of direct marketing communications. You may withdraw your consent at any time by contacting support or by using the unsubscribe mechanism in any marketing email.

suhu69 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data with the following categories of recipients, strictly for the purposes outlined in this Policy:

• Payment service providers: Banks including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, and BSI; and e-wallet operators OVO, DANA, GoPay, ShopeePay, and LinkAja — to process your financial transactions.
• Identity-verification and KYC partners: Third-party services used to authenticate government-issued identity documents submitted during account verification.
• Game and platform technology providers: Software studios and platform infrastructure providers who require access to session and account data in order to deliver their gaming products on the suhu69 Platform.
• Fraud-prevention and AML service providers: Specialist vendors who assist suhu69 in detecting and preventing fraudulent transactions and suspicious activity.
• Legal and regulatory authorities: Government bodies, law enforcement, courts, or regulators, where suhu69 is required by applicable law or a valid legal order to disclose personal data.

suhu69 uses cookies and similar tracking technologies to enhance your experience on the Platform, to keep your session secure, and to analyse how the Platform is used. A cookie is a small text file placed on your device by your browser when you visit a website.

The types of cookies we use are as follows:

You may control cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the Platform. Disabling functional or analytical cookies will not prevent you from accessing the Platform but may result in a reduced or less personalised experience.

suhu69 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting obligations. The following general retention periods apply:

• Account and transaction records: Retained for a minimum of five (5) years from the date of the last transaction or from the date of account closure, whichever is later, in order to comply with applicable AML and financial-record-keeping obligations.
• KYC identity documents: Retained for a minimum of five (5) years from the date of verification or from the date of account closure.
• Customer support communications: Retained for three (3) years from the date of the last interaction.
• Marketing preferences and consent records: Retained for the duration of your account relationship and for one (1) year following account closure, to evidence consent or opt-out status.
• Technical and session logs: Retained for up to twelve (12) months in active systems, then archived or deleted.

Where personal data is no longer required for any of the above purposes, suhu69 will securely delete or anonymise it in a manner that prevents reconstruction of the original personal information.

suhu69 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and the suhu69 Platform.
• Encryption at rest for sensitive data stored in suhu69's databases, including financial records and identity documents.
• Access controls that restrict access to personal data to authorised suhu69 personnel on a strict need-to-know basis, with role-based access permissions and multi-factor authentication for internal systems.
• Regular security audits and penetration testing carried out by independent cybersecurity specialists to identify and remediate vulnerabilities.
• Intrusion detection and monitoring systems that operate continuously to identify suspicious activity on the Platform's infrastructure.
• Secure data-centre infrastructure with physical access controls, redundant power systems, and geographically distributed backups.

Despite these measures, no system transmitted over the internet or stored electronically can be guaranteed to be completely secure. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, suhu69 will notify affected Players without undue delay and will take all reasonable steps to mitigate the impact of the breach.

Subject to applicable law, you have the following rights in relation to the personal data suhu69 holds about you:

• Right of access: You may request a copy of the personal data suhu69 holds about you, together with information about how it is processed.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected or updated without undue delay.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to suhu69's legal obligations to retain certain records.
• Right to restriction of processing: You may request that suhu69 restricts the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to data portability: You may request that suhu69 provides your personal data in a structured, commonly used, machine-readable format so that it may be transferred to another service provider.
• Right to object: You may object to suhu69 processing your personal data on the basis of legitimate interests or for direct marketing purposes. Where you object to direct marketing, we will cease processing your data for that purpose immediately.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact the suhu69 Data Privacy team at [email protected] with the subject line "Data Privacy Request". suhu69 will respond to your request within thirty (30) calendar days of receipt. We may need to verify your identity before processing your request in order to protect your data from unauthorised access.

The suhu69 Platform is strictly intended for adults aged 21 years and above. suhu69 does not knowingly collect, process, or retain personal data from any individual under the age of 21. If you are under 21, you are not permitted to register for or use any service on the suhu69 Platform.

If suhu69 becomes aware that personal data has been collected from a person under the age of 21, it will take immediate steps to delete that data and close the associated account. If you believe that suhu69 may have inadvertently collected personal data from a minor, please contact us immediately at [email protected].

Age verification is a mandatory step in the suhu69 KYC process. All Players must provide a government-issued identity document confirming they are 21 or older before withdrawal functionality is enabled on their account.

The suhu69 Platform may, on occasion, reference third-party services such as payment processors, game providers, or sports-data feeds. suhu69 is not responsible for the privacy practices or the content of any third-party website or service. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of the suhu69 Platform.

The inclusion of any third-party reference on the suhu69 Platform does not constitute an endorsement of that third party's privacy practices by suhu69.

suhu69 operates as an internationally licensed platform. As a result, your personal data may be transferred to and processed in countries outside Indonesia where suhu69's servers, service providers, or partner organisations are located. These countries may have data-protection standards that differ from those applicable in Indonesia.

Where personal data is transferred internationally, suhu69 ensures that appropriate safeguards are in place to protect that data, including:

• Entering into contractual arrangements with receiving parties that impose data-protection obligations equivalent to those described in this Policy.
• Transferring data only to jurisdictions that provide an adequate level of data protection as assessed by suhu69's compliance function.
• Implementing additional technical safeguards, such as end-to-end encryption, where data must be transferred to jurisdictions with lower baseline protections.

By using the suhu69 Platform, you acknowledge and consent to the international transfer of your personal data in accordance with the safeguards described above.

suhu69 reserves the right to amend, modify, or replace this Privacy Policy at any time to reflect changes in our data-processing practices, changes in applicable law, or improvements to our Platform. Where changes are material, suhu69 will notify registered Players by email and/or by a prominent notice on the Platform prior to the changes taking effect.

Your continued use of the suhu69 Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. The date at which this Policy was last updated is displayed at the top of this page. We recommend that you review this Policy periodically to stay informed of how suhu69 protects your data.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way suhu69 processes your personal data, please reach out to our team using any of the channels below. Our support and data-privacy teams are available 24 hours a day, 7 days a week, and offer assistance in both English and Bahasa Indonesia:

• Email: [email protected]
• Live Chat: Available 24/7 on suhu69.cam (average response time under 2 minutes)
• WhatsApp: +62 811 9876 5432

When submitting a data-privacy request by email, please include "Data Privacy Request" in the subject line along with your registered account email address so that we can locate your records and respond efficiently. All privacy-related correspondence is treated as strictly confidential.